 |
 HOME | ABOUT US | FAQ | TESTIMONIALS | SHOPPING CART | CHECK OUT |
|||
|
|||
FAQs |
|
||
How long will it take before I receive my order? Each Bellazandra bracelet is custom made by hand - yours is one of a kind! Please allow 5-6 business days for production of your unique piece of jewelry (this does not include shipping time). Please allow for more time before holidays such as Mother’s Day and Christmas. Christmas orders: Last day to place order is December 5 to guarantee delivery before Christmas Day (shipping with USPS Priority Mail). Orders placed between December 6-12 will require USPS Express Mail ($17) to ensure delivery before December 25th. Orders placed between December 13 - 25 will be processed on December 26th and shipped out after December 26th. Happy Holidays! Mother's Day orders: Last day to place order is April 26 to guarantee delivery before Mother's Day (shipping with USPS Priority Mail). All orders placed on April 27- May 2 will require USPS Express Mail delivery ($17) to ensure delivery before Mother's Day. Shipping time: USPS Priority Mail $6 (2-4 days for delivery - not guaranteed) or USPS Express Mail $17 (1-2 days for delivery). For order status, please send an email to info@bellazandra.com. What if my bracelet is too small/big? I will be happy to re-size your bracelet. The fee for re-sizing is $5 per strand since I will have to re-string your bracelet. Please send your bracelet back to me in a padded envelope or box to prevent damage in the mail. Thank you. Do you ship internationally? Absolutely! All international orders ship via Air Mail ($5), it usually takes 6-10 business days depending on destination. *Please note: Bellazandra Bracelets & More is not responsible for any custom taxes that may incur outside of the USA.* Australia - it is prohibited by Australian customs to send gold and silver jewelry into the country. Therefore, unfortunately we are not able to ship to Australia. Please see http://pe.usps.gov/text/Imm/immicl/immiclab_012.html for further information. How do I care for my jewelry? To keep your jewelry clean and shiny - remember to always put jewelry on dry and clean skin. Let lotions dry completely on skin before putting on your jewelry. Always be careful not to submerge your jewelry in water. This will compromise the integrity of the beading wire, and in some cases cause the finish of the bead to become dull. Do not use any jewelry cleaners for your piece since they will remove the oxidized silver finish, such as on Bali beads, and letter beads. To clean your piece I recommend using lukewarm water with a mild soap. Use a soft, small brush to gently clean your jewelry. Wipe with a soft towel or cloth, and lay to dry. You can also use a treated polishing cloth made specifically for jewelry. Use with gentle strokes on the silver or gold-filled beads, and make sure to avoid the darkened oxidized areas. Avoid also cleaning Swarovski crystals with silver polishing cloth, it can make the crystals look less sparkly and shiny. Store your jewelry in a dry and cool place, preferably airtight, when not wearing it - such as in a sealed bag or in a jewelry box. What is your return policy? I sincerely hope you will be happy with your Bellazandra jewelry. However, if you are not satisfied with it, please return it to me within 10 days of receipt for exchanges, or full refund, of the purchase price (excluding all shipping charges). Is there a warranty? Yes, we provide a 30-day warranty. This covers all flaws, defects, or damage. If your order is defective, and you need to return it, you may do so within the warranty period. Please mail your return to us in a padded envelope, or small box with insulating foam, along with a copy of the original receipt. We cannot repair any item that has been damaged in the mail. Please send it to: Bellazandra Bracelets & More P.O. Box 2256 Salem, NH 03079 |
|||
 |
|||
© Copyright 2006-2007 Bellazandra Bracelets & More. All rights reserved.
Security/Privacy Policy